Return Policy

Once ARVIQUON approves and submits a purchase reimbursement to the original adult checkout payment method, banks and adult checkout payment providers may need 7–24 business days to post it. Outfit help team cannot redirect that purchase reimbursement to a different card, account or person.

When the reason is preference, fit or another non-fault choice, the family purchaser arranges and pays tracked outfit return shipping. The parcel remains the family purchaser's responsibility until the authorised outfit return point receives it.

When photographs and review confirm a faulty, damaged-on-arrival or incorrect item, ARVIQUON provides or pays for the reasonable outfit return route it authorises. Sending it elsewhere before instructions may prevent that route from being used.

Receipt is not automatic approval. ARVIQUON checks washing, play wear, food marks, missing pieces, tags and damaged trims against the request and the outfit piece record, then explains whether a purchase reimbursement, replacement or another step is available.

ARVIQUON counts 30 calendar days from recorded family parcel for an eligible outfit return request. The item must still be capable of the category-specific inspection described here, so the deadline does not override condition requirements.

Write to [email protected] before sending anything; the outfit return destination is supplied with the item-specific instructions.

A standard outfit return must be unworn, unused, unwashed and unaltered, with tags, packaging and supplied parts. For this range, inspection covers washing, play wear, food marks, missing pieces, tags and damaged trims.

The catalogue-specific exclusions include personalised, washed, play-worn or incomplete children's sets. Custom goods, Final Sale items and hygiene-sensitive outfit pieces with opened protection are also ineligible unless a confirmed fault changes the assessment.

Another option is reserved only when outfit help team confirms it. Where price or availability has changed, the original purchase may be refunded and a separate family outfit order may be needed.

Use the checkout email, family outfit order number, item name and reason. If the parcel arrived damaged, faulty or incorrect, preserve the packaging and show the outfit piece, shipping label and affected area clearly.

• Wait for approval and the correct destination.
• Use tracked shipping when arranging a non-fault outfit return.
• Keep proof until the inspection and purchase reimbursement decision are complete.